Terms & conditions
On this customer care page we want to tell
you more about our Terms & Conditions. If you continue to use this website
or make a purchase via this website, you are agreeing to comply with, and be
bound by, the following terms and conditions of use, which together with our
privacy policy govern Notsick relationship with you in relation to this
website. If you disagree with any part of these terms and conditions, please do
not use our website.
The term ‘Notsick’ or ‘us’ or ‘we’ refers to the owner of the website whose
with post address Beilerstraat 27, 9401PB, ASSEN. Our company registration
number is 91303087. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the
following terms of use:
• The content of the pages of this website
is for your general information and use only. It is subject to change without
notice.
• Neither we nor any third parties provide
any warranty or guarantee as to the accuracy, timeliness, performance,
completeness or suitability of the information and materials found or offered
on this website for any particular purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent
permitted by law.
• Your use of any information or materials
on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or
information available through this website meet your specific requirements.
• This website contains material which is
owned by us.
• All trademarks reproduced in this
website, which are not the property of, or licensed to the operator, are
acknowledged on the website.
• Unauthorised use of this website may
give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also
include links to other websites. These links are provided for your convenience
to provide further information. They do not signify that we endorse the
website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute
arising out of such use of the website is subject to the laws of the
Netherlands.
Shopping
What forms
of payment are accepted?
We
accept iDeal and PayPal. Customers from certain countries may be required to
pay using bank wire transfer or confirmed PayPal addres. The items remain to be
ours until full payment is received.
Can I
cancel an order?
Yes.
Should you find it necessary to cancel an order, you may do so prior to
shipping. You can send us a message to our email.
Is my
information secure?
Yes.
Your privacy and security are important to us. Our secure online checkout
system is provided by Mollie.
Pricing
Are prices
negotiable?
Unfortunately
not. Our prices are fixed at the amounts indicated on the webshop.
Do I have
to pay sales tax?
NOTSICK
is required by law to charge 21% sales tax within the EU.
Do I have
to pay bank charges?
Yes, all charges regarding payments or other extra bank charges will be paid by
you. This includes all bank charges during purchasing and/or returning any
item.
Shipping
Will I be
charged for shipping fees?
We
charge shipping fees for all orders placed. Shipping costs are automatically
calculated in your cart. We ship all orders with track& trace and secured,
just in case.
What
carrier(s) does NOTSICK use?
We
mostly use PostNL or DHL to ship our items.
When will
my item be shipped?
We aim to ship your order within 1 to 3 business days from the
receipt of payment. Once the order has been shipped, you will receive a track
& trace code via e-mail or SMS so you can track your order.
When will
my order be delivered?
Delivery
times are based on your location, weekends and holidays. We ship our items
from Assen, the Netherlands. The delivery time within the Netherlands is 1-2
business days. To other Europeans countries 2-5 business days, worldwide
shipping can take up to 3 weeks.
Do you ship
to all countries?
We ship everywhere in the world!
Who is
responsible for customs fees/taxes?
The buyer of the item is responsible for any customs duties or taxes that are
applied by his/her country.
What
happens if my order gets lost during shipment?
First of
all, we’re very sorry this happened. If the shipment gets lost by the carrier,
we will start an investigation with the carrier. This normally takes up to 10
business days. We are not reliable for any misplaced or stolen packages. If the
address provided to us upon checkout matches the exact address we have shipped
your order to, and your tracking number reads as successfully shipped, we are
not held responsible if your package has been misplaced.
Returns
Do you
accept returns?
The
return of vintage items is accepted
within 7 days after you received the item. This means the item has to be
shipped back to our office/postmarked within 7 days. .Customers are fully
responsible for the shipping costs regarding the return of the item(s) as well
as the item(s) returning back to our office in its original state (same state
as it left our office). Only when it arrives in its original state we are able
to give you a giftvoucher of the full amount of the item(s). That is why we
kindly ask you to ship the item back secured
and registered (with track and trace), so we can assist you if any
problem pops up. Shipping costs (and custom fees) will not be refunded.
Be aware this is all vintage clothing and
apparel, which means it has been pre-owned.
In order to avoid any problems after
purchasing vintage items, please read the description and view the photos
carefully. Please note the size measurements of the item and any flaws. Please
remember all our vintage items are second hand. This almost always shows some
wear, even if we mention they are in excellent vintage condition.
How do I
return my online order?
Please
let us know by sending an e-mail to info@notsick.nll saying you wish to
return your order. We will respond to you within 2 business days and send you a
return form. Print out the form, fill it in, add this to the box, close the box
securely and ship the item back to us on your own cost. Please ship the item secured and registered,
so in case of a loss there will be no issues.
Giftvoucher
for returns and no refund.
Please be
aware that if you return your item we dont give money back but provide
giftvouchers.
Once we
have received your return, we will process the refund in a giftvoucher within
14 days.
Warranty
Do
you offer warranty on a purchased item?
No. We do not give any warranty on the item
you purchase, so make sure you check the condition of the item before you
purchase it and check it once you’ve received your item. Once you’ve worn the
item we can’t offer you a refund.
Keep in mind that our items are pre-loved
and most of the times vintage; that’s why they can have some signs of wear
(that will be mentioned on the product page). If you have any concerns about
your purchase you can return it within 14 days or contact us once you’ve
received the item.
Cancellation & other policies
What if I find a free item on your webshop?
For obvious reasons, we do not sell free items (excl. shipping fee).
If you come across an item that is listed for €0.00, then that’s a mistake from
our side. Please don’t order, because we will not ship the item and we will
cancel the order. We will not refund the paid shipping fees in this case, which
is according to European Law.
Legal
information
NOTSICK
is registered at the Chamber of Commerce in Groningen
COC number: 91303087
VAT number: NL004881000B45
Your use of this website and any dispute arising out of such use of the
website is subject to the laws of the Netherlands.
Contact
information:
NOTSICK
E-mail:info@notsick.nl Tel. nr.: (+316) 30703164